ABSTRACT
information systems/ information technology (IS/IT) investment is being increasingly used in support of business objectives. The successful implementation of IS/IT in an organisation is highly related to its ability to absorb and integrate the proposed systems into its practices. In order for organisations to create core capabilities, they need to develop sustained learning environments that facilitate continuous development of competitive skills and technologies. In order to successfully manage knowledge in construction and engineering organisations, knowledge needs to be classified according to its processing requirements. Lessons-learned is another form of capturing tacit knowledge and of articulating it into explicit knowledge. Experience and know-how refer to the personal tacit knowledge that employees gain from their work experiences and it is hard to verbalise or codify. To illustrate this point, knowledge stored in documented procedures and lessons-learned could be used to update relevant explicit knowledge in the electronic library.
