ABSTRACT
Chapter 7 attempts to answer the question of how to build a crisis-resilient enterprise, taking into account the experience gained from the COVID-19 pandemic. The chapter outlines two major areas of action: (1) reducing threats and combating weaknesses, (2) exploiting opportunities and developing strengths. In both areas, groups of specific activities facilitating the building of resilience are identified. The chapter concludes with the author's original model of an enterprise’s resilience to crisis together with a procedure for its implementation. The model is based on the following pillars: (1) a culture of preparedness, (2) business continuity and (3) disaster resilience. The application of the model leads to the development of features of resilience, for example redundancy, adaptive capacity, agility, flexibility, diversity and efficiency.
