ABSTRACT
Capacity can be defined as the totality of inputs needed by an actor to realise its purposes. This chapter delineates three levels of capacity building: individual level: the leadership and human resources; institutional level: organisational strategy, structure, technology, processes and culture and sectoral level: enabling laws, policies and the external environment. It examines innovative practices of multiple stakeholders on capacity building in urban sanitation with a special focus on capacity building of urban local bodies (ULBs) since these are the designated institutions responsible for delivering the programmes related to urban sanitation as per the XII Schedule of the 74th Constitutional Amendment Act. The chapter showcases the innovative practices of civil society organisations like Centre for Urban and Regional Excellence, which has emphasised building capacities of low-income communities and ULBs to engage in participatory planning for Water, Sanitation and Hygiene services in several cities.
