ABSTRACT
This final chapter synthesizes the book’s findings, stressing the organizational shaping of caseworker subjectivities in street-level bureaucracies. It presents a model for studying caseworker subjectivities in contemporary public sector organizations, which builds on an integration of insights from street-level bureaucracy research and critical management studies. The model combines contextual conditions and types of normative governance to explore their role for the subjectivities formed. The chapter stresses the significance of studying vertical and horizontal governance processes in combination and the degree to which they enhance or block managerial governance. While vertical governance is extensively studied in previous research, horizontal governance has been less explored, and the book’s findings stress the need for further ‘sociologizing’ caseworker research. The chapter concludes by examining the accountability problems that arise, and the need to add organizational loyalty and disloyalty to the governance and accountability conundrum in public sector organizations.
