ABSTRACT
The objective of this chapter is to identify the relationship between the occurrence of crisis situations and risk management maturity. Being aware that one of the most important circumstances strongly verifying the validity of the existing risk management systems and exposing their numerous imperfections are crises, in this chapter we show the characteristics of crises in the context of business activities and indicate their organizational, personal, technological, procedural, logistical, image-building and other implications. We also present the COVID-19 pandemic as a so far non-specific type of crisis experienced by enterprises and analyse its impact on the scope of identified risk factors and on enterprises’ risk management systems. Lastly, we identify crises as an important argument for the measurement of risk management maturity and the development of a methodological approach to such measurement that would be adequate for the conditions created by crisis situations.
