ABSTRACT
This chapter provides an in-depth exploration of the multi-agency management and operational response to ESC23 in Liverpool. It examines how practitioners implemented detailed pre-event plans through a co-ordinated command structure, focusing on the joint command centre (JCC) and silver and gold command rooms. This chapter analyses the co-location of strategic and tactical leads from various agencies, highlighting the benefits of real-time communication and collaborative decision-making in addressing emerging challenges and incidents during the event. Several significant incidents, including crowd management issues and security threats, are discussed to illustrate the effectiveness of the response and the value of robust planning. Through the perspectives of those involved, this chapter sheds light on the dynamics of inter-agency co-operation, the importance of physical presence in command environments and the role of shared situational awareness in maintaining public safety. The findings offer key insights into best practices for managing large-scale public events and set the stage for further discussion of multi-agency collaboration in subsequent chapters.
