ABSTRACT
This chapter examines digital platforms as technological infrastructures that transform traditional supply chain management by facilitating interactions between suppliers, manufacturers, distributors, and customers. Unlike conventional models, these platforms create multi-sided markets enabling value exchange through real-time tracking, data-driven insights, and automated decision-making. The chapter traces the evolution of supply chain platforms from Enterprise Resource Planning (ERP) systems to modern cloud computing and solutions powered by artificial intelligence (AI) and it highlights emerging trends in transportation visibility and digital freight networks. Through comparative analysis, the chapter reveals how platform owners leverage data accumulation and network effects while complementors and customers benefit from enhanced operational efficiency and cost savings. However, stakeholders must navigate challenges including data security concerns and platform dependency. The discussion extends to governance models that balance openness with control and examine how platforms generate value through subscription models and data monetization. By exploring these technological and strategic dimensions, the chapter demonstrates how digital platforms are redefining supply chain resilience and efficiency and creating a more connected logistics ecosystem.
