ABSTRACT
Indonesia’s super-apps swiftly expanded during the COVID-19 pandemic, moving from ride-hailing services into essential public health roles through close cooperation with the government. While this growth brought convenience, it also raised serious concerns about data privacy, corporate power, and weakening consumer and government influence. Notably, executives from these companies took government positions, creating conflicts of interest and hindering regulation. At the same time, gig workers faced worsening conditions as platforms tightened control. The chapter argues for urgent steps, including monitoring such disturbing expansions and reassessing partnerships between the state and tech firms to ensure transparency and fairness.
