ABSTRACT
By the end of this chapter you should be able to:
Identify a crisis situation.
Analyse the type of crisis being faced, and outline possible responses.
Understand and avoid the main pitfalls in crisis communication.
By the end of this chapter you should be able to:
Identify a crisis situation.
Analyse the type of crisis being faced, and outline possible responses.
Understand and avoid the main pitfalls in crisis communication.