ABSTRACT
Stakeholders, students, issue professionals, workshop participants, practitioners, advocates, action researchers, activists, artists, and social entrepreneurs are often asked to make sense of the social issues that concern and affect the organizations and projects they are involved with. In doing so, they have to cope with information sources both aggregated and disaggregated, where opposing claims clash and where structured narratives are unavailable, or are only now being written. At the same time, the issues must be analysed, for they are urgent and palpable. The outcomes of the projects also need to be communicated to the various publics and audiences of their work. These issue analysts employ a wide range of strategies and techniques to aid in making sense of the issues, and communicating them, and as such they undertake, in one form or another, what we call ‘issue mapping’.
