ABSTRACT

Organisations intentionally seek to initiate change through intervention programmes, targeting various outcomes including improved employee well-being, attitudes, and productivity. Organisational interventions often involve a substantial investment of time and resources but do not always produce expected sustainable and positive changes in targeted outcomes. A renewed interest in organisational interventions has emerged in recent years in response to calls to more rigorously examine factors that contribute to organisational intervention effectiveness. This chapter will discuss the topic of designing, implementing, and evaluating organisational interventions. Furthermore, it will specifically discuss emerging approaches to evaluating organisational interventions, including improved research methodology to assess intervention impact; application of multi- or mixed-methods to assess the influence of context and process factors on intervention effectiveness; and the value of closely examining derailed interventions to garner important lessons learned from intervention failures.