ABSTRACT

Introduction to organizational management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Individual behavior in the workforce. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Group behavior and teamwork . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Organizational culture and change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Chapter review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Organizational behavior is the study of human behavior in the work environment. Understanding the dynamics of organizational behavior is of great significance to a facility manager as it explains employee behavior and performance. In today’s sport facilities, where organizations are competing in a global environment, managers must be capable of working effectively in diverse teams with diverse skills and abilities. This in turn improves employee performance, thereby enhancing organizational effectiveness and satisfying key stakeholders. However, the key to ensuring an optimal level of positive organization behavior is through quality organizational management of the sport facility. The purpose of this chapter is to articulate the important concepts of orga-

nization management as related to individual and group behaviors in sport facilities, including a description of the principles of motivation, stress management and well-being, leadership, use of power and authority, politics, conflict management, decision-making, and problem solving. This chapter will also cover various leadership and organizational management concepts that affect international and global sport facility operations, including determinants of organizational culture and change, and the effects of cultural diversity and global organization behavior.