ABSTRACT
The first topic of this chapter is the typology of outsourcing solutions: the kinds of outsourcing relationships that are possible. The nature of the relationships involved and the services delivered are discussed. We then take a look at the aspects service recipients must consider when taking outsourcing decisions – the arguments for and against. In the last sections of this chapter three recent developments will be discussed: business process outsourcing, offshore outsourcing and shared service centres. After the conclusions, this chapter ends with a case study on difficulties in implementing outsourcing decisions.
