ABSTRACT

The Park Hill Building Society has its head office in the Midlands. It was ranked twenty-fifth of all UK building societies in terms of business volume for 1985. Until the end of the 1970s, the Park Hill Building Society had two levels of management in the regions above branch manager level: area managers and regional managers. The Staff Association negotiates on behalf of its members in the following four main areas: salaries, security, terms and conditions of employment, and general benefits. The project teams are chaired by a senior member of staff, who is responsible for following up the decisions of the team. Adoption of the branch office on-line system was noted that it was not until 1982 that the adoption of such a type of new technology was first seriously considered in the Society, and that the Computer Manager was a key initiator.