ABSTRACT
A number of substantial issues need to be resolved in order to reach a minimal level of quality of client information systems. In order to assess the usefulness of client information systems, a clearer view is required of what information is needed in social services and what information tools are available to address those needs. Only then can the usefulness of client information systems be assessed and their comparative cost-benefit be judged in relation to other information tools. Adolphe Quetelet is one of the grandparents of the concern with client information systems, and his work illustrates that the issue is certainly not a new one. Client information systems refer to every kind of systematic, planned gathering, processing and use of data about clients, needs and the services provided to them within the context of social welfare services, clients and the general public.
