ABSTRACT
A downturned economic environment makes things even tougher for a project manager. The challenging economic climate puts greater pressure on project managers to deliver results. Everyone knows about project failure. Reasons often cited include lack of user involvement, unrealistic timescales, poor requirements definition, scope creep, having no clear sponsor or champion and many others. Project success is normally defined objectively in terms of quantified costs and benefits. A special interest group of the APM developed a presentation called Project Success is Subjective. The premise is that for project managers to be successful they must focus on managing stakeholder perceptions. A topic in the APM groups presentation is project managers responses when relationships become complex and stakeholders express dissatisfaction with a project. This chapter discusses Humanability. It encompasses: human ability: people have immense potential, humanity: the quality of being humane; showing benevolence; humility: the quality of not being too proud about oneself, recognising collective effort of other people.
