ABSTRACT
This chapter illustrates the opportunities and utility for the employee assistance program (EAP) social worker of case management's dual-intervention focus on person (client) and environment. It examines what variation boundaries may be defined as the scope of the case manager's activities. The skill elements and activities of the case management function of service plan implementation and coordination are presented through a case analysis. In EAPs, and the industries and employers who utilize them, several views of the nature of the service are currently in use. They are: corporation-as-client view; employee-as-client view; dual-client view. For the EAP, this view combines the best of both the corporation-as-client and employee-as-client views. Within the EAP, case management activities necessarily take place without a mandated "treatment plan" or any other official and overarching system of accountability. This chapter presents that social workers practicing in EAPs can shape the nature and scope of their case management roles to reflect the skill and perspective.
