ABSTRACT
The process control manual (PCM) is an authoritative compilation of all the information an operator needs to know to be able run a process safely and within established specifications. It covers the entire operation from start to finish and is the basis of all operator training. It is the foundation for Point 4 of our Model Vision-training our workforce to be highly skilled professionals-which is our answer to Deming’s Point 6. But, more important, it is another key to reducing variability because its primary purpose is to ensure that everyone does everything the same way.
