ABSTRACT

Committee (PMC) and the Process Improvement Team (PIT), also known as the Six Sigma Team (SST)

It is no secret that the 21st-century business environment is changing rapidly. The present environment is more competitive than it was in the past, with competition coming from both domestic and international global sources. In addition, there is increased emphasis on the quality of the

products and services that businesses provide to their customers. Because of these changes, many businesses are discovering that the old ways of doing business no longer work so well. Many businesses have found it necessary to re-evaluate their corporate goals, procedures, and support structure. In one such corporate re-evaluation, the discovery that the support structure was not keeping pace with the changes led to the development of a management approach known as process improvement (PI). PI emphasizes both quality and excellence. It looks at the function of business management on the basis of processes rather than organizational structure.