ABSTRACT

This chapter presents the concepts and techniques o f statistical process control (SPC) and its usefulness in im proving productivity and quality in the business environm ent. A step-by-step m ethodology for im plem enting SPC and the design o f the experim ent are presented. A case study that shows the application o f the SPC technique in a group technology production environm ent is presented. A procedure for designing an experim ent is also offered. Statistical tools for data analysis are described.