ABSTRACT
Program Management serves as an overall vehicle for the transformation effort. This chapter outlines the eight steps for program and project management in business transformation. It presents a description of the roles and responsibilities for program and project managers. Although programs provide benefits through better organization of projects, they do not in themselves deliver individual project objectives. Generally, the goal of project management is to ensure that such projects are organized and controlled from initiation through to completion by organizing and planning things properly prior to commencement. Project managers need to be able to work with customer and internal teams to manage and deliver transformation projects on schedule, within budget and with a high level of customer satisfaction. Finally, the chapter concludes by outlining lessons learned, providing a list of dos and don'ts of program management in business transformations, and summarizing the main results.
