ABSTRACT
A quality improvement (QI) story is a step-by-step guide for problem solving (or process improvement). It is called a story because it organizes the work a team does in such a way that its story is told. It tells who the team is, when and why it got together, where and what it worked on, and how it solved its problem. By having every team use the same storytelling technique, communication is standardized. This standardization allows for easier transfer of ideas between teams, departments, and even companies. It also provides a framework for training all employees in the application of the basic quality control tools.
