ABSTRACT
The complaint I hear most frequently from those trying to navigate the World Wide Web is that their searches yield endless, and too often useless, results. “Why do I get so many results with my search terms, and how can I ever find what I want?” they ask. This frustration seems to characterize many Internet users’ early experiences. One user compared looking for information online to going to a library, where the books are scattered all over the floor-without call numbers, categories or librarian to offer guidance.
