ABSTRACT
This chapter explains the theoretical and practical relevance of social technology in facilitating effective collaborations needed to realize a holistic vision of knowledge management. The chapter begins by providing a conceptual perspective of social technology, an umbrella term used to capture a wide variety of terminologies depicting internet-enabled communications, platforms and tools, e.g. web 2.0, mobile 2.0, social media, social software, etc., which have the potential to establish collaborative connectivity among billions of individuals over the globe. The definitions and components of social technology lead to a subsequent section which spells out the effectivity of contemporary digital technologies in the domain of knowledge management. The inclusive potential of social technology has the ability to nurture effective collaborations between diverse agents, thereby making knowledge exchange a participatory and democratic phenomenon. It is an empowering digital infrastructure furthered by social technology that has the potential to enable knowledge management to transcend from its uni-directional to a multi-directional knowledge transaction mode. By providing equal opportunities to all to be potential knowledge contributors, it is with the aid of social technologies that knowledge management becomes a social process.
