ABSTRACT
First we must take stock of the responsibilities related to IT services, and assign them to the respective organizational levels of strategy, tactics and operations. This is the subject of Sections 6.2 and 6.3. Next we will discuss whether strategic decisions should be made on a central level or should be decentralized. For this purpose, in Section 6.4 a distinction is made between information systems (IS) and information technology (IT), the strategies for each requiring their own considerations. Then, in Section 6.5, we link IT responsibilities with activities and roles, on each of the organizational levels mentioned above. And finally, in Section 6.6, we will discuss which responsibilities may be outsourced and which would be best kept by service recipients. Section 6.7 contains the conclusions. Finally a case study on structuring responsibilities in an outsourcing engagement is detailed in Section 6.8.
