ABSTRACT
In this chapter I discuss the implications of student charters and marketing considerations for arrangements for student support. The involvement of students, the community and employers in the creation of institutional targets is considered. I explore various models for the management of support services and the entitlements implied by the new context that includes new arrangements and criteria for funding, as well as learner-centred and workplace-based learning. I identify a variety of student needs in terms of educational and non-teaching support and explore some of the quality and management questions these raise.
