ABSTRACT
As the departments of the company change their procedure of operation, the change has to be transmitted throughout the entire organization. This is an excellent time to update the procedures in the disaster recovery plan. New checklists and checklist updates are a big responsibility of the team during the planning phase. If the person that is responsible to manage the recovery team response is not available, then that person should hand over responsibility to an alternate. During the disaster, according to the roles assigned to the team members in the plan, the recovery team would have certain responsibilities. Recovery team members would be responsible for passing messages and instructions from the incident manager to the various parts of the organization. If the responsibility of the call center manager was to check with a supervisor to see if all calls were exited properly, then the team member could call the call center manager and confirm it.
