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Chapter
Traps, Snares, and Pitfalls Along the Way
DOI link for Traps, Snares, and Pitfalls Along the Way
Traps, Snares, and Pitfalls Along the Way book
Traps, Snares, and Pitfalls Along the Way
DOI link for Traps, Snares, and Pitfalls Along the Way
Traps, Snares, and Pitfalls Along the Way book
ABSTRACT
The thing about quality problems is they will never be in short supply. If people want to survive in business, they have to avoid the traps, snares, and pitfalls that can put them in a quality bind. Common hazards include: the scapegoat trap, the let-the-quality-manager-do-it trap, the good-old-buddy trap, the fox-guarding-the-hen-house trap. These also include: the declaration-of-independence trap, the head-in-the-sand trap, the old-dog-new tricks trap, the time trap, the one-happy-family trap, and the penny-pincher trap. If scrap, rework, customer complaints, returns, recalls, and liability suits soar, top management is doing something wrong. It may have selected the wrong quality manager, slashed the wrong budgets, or created the wrong atmosphere. Quality managers who know nothing about statistical quality control, vendor quality, specifications, auditing, and inspection can do more damage than a tidal wave hitting Hawaii during a surfers’ convention. The fox-guarding-the-hen-house trap usually involves having inspection report to production.