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Chapter
Understanding the sport consumer
DOI link for Understanding the sport consumer
Understanding the sport consumer book
Understanding the sport consumer
DOI link for Understanding the sport consumer
Understanding the sport consumer book
ABSTRACT
The chapter details various personal, psychological and environmental factors that make the sport consumption decision-making process unique from other consumer scenarios. It concludes with a discussion of how diverse involvement levels among consumer bases influence the development of marketing strategies. The study of sport consumer behaviour emerged from a variety of academic disciplines to specifically focus on understanding sport-consumption activities. The sport consumption decision-making process is complex, but it can be simplified into three sequential phases: labelled inputs, processes and outputs. Psychological inputs are internal to the consumer. Psychographics can be used to help identify psychological inputs. Sport consumer researchers have developed a number of survey tools to measure a wide range of psychological motives specific to spectators. Personal inputs represent person-specific factors or dispositional characteristics that influence the sport-consumption decision-making process. Environmental inputs are external to the actual consumer. There are a number of situational and individual constraints that serve as inputs.