Practical Quality of the Future
Best in Class (BIC) as a euphemism in the world of quality has been used since the early 1980s. It picked up speed after the introduction of benchmarking by Motorola in 1986, followed by the six sigma methodology in 1987, and finally with the book by Hammer and Champy on renengineering in 1993. The term implies utilizing indicators that measure quality, time, and cost. The idea is for management to identify the best firms in their industry, or in another industry, where similar processes exist, and compares the results and processes of those studied (the "targets") to one's own results and processes. In this way, they learn how well the targets perform and, more importantly, the business processes that explain why these firms are successful. As globalization started to expand in the twenty first century it is now time to reexamine the process that makes world class organizations. That is the approach that we examine the predesign, design, pre-production, production, post-production, and customer satisfaction. In this new book series we will cover some of the ingredients that will make organizations BIC for manufacturing, health, service, financial, management, education, and suppliers. We will focus on specific items such as Innovation, Entrepreneurship, Leadership, Systems Engineering, Warranty, Reliability, Advanced Statistical Methods for Evaluating Variation, People in Quality, and Project Management. The series is expected to have worldwide interest because it will address indicators that cut across national barriers and multi sectors worldwide. Therefore we will encourage the submission of all relevant topics that fit into this series.If you are interested in writing or editing a book for the series or would like more information, please contact Cindy Carelli, [email protected].